Anti-Fraud and Security Policy

At Lokbuy, operated by PRIMECREW SERVICES PRIVATE LIMITED, ensuring the security of our platform, sellers, and customers is a top priority.
This Anti-Fraud and Security Policy explains the measures we take to protect your information and transactions, and the responsibilities users must uphold.

1. Our Commitment to Security

  • We are committed to maintaining a safe, trustworthy environment for all users.
  • We use strong security measures including SSL encryption, two-factor authentication (2FA) where necessary, and regular security audits.
  • Our payment gateways are PCI-DSS compliant to ensure your payment information is safe.

2. User Responsibilities

To help us maintain a secure environment, you must:

  • Use strong, unique passwords and change them regularly.
  • Never share your account credentials with anyone.
  • Immediately report any suspicious activity or unauthorized access to your account.
  • Ensure your registered email and phone number are active and protected.

3. Fraud Prevention Measures

We have strict systems in place to detect and prevent fraudulent activities, including:

  • Monitoring accounts for unusual activities (like multiple failed login attempts, irregular orders, etc.).
  • Automatic flags for suspicious transactions and orders.
  • Manual verification of transactions that appear unusual.

4. Types of Fraud We Monitor

Some examples of fraudulent activities we actively monitor and act upon include:

  • Fake orders or reviews.
  • Stolen payment methods.
  • Account impersonation or hacking attempts.
  • Misuse of promotional campaigns, coupons, or offers.

Any user found engaging in fraudulent behavior may have their account suspended or permanently banned without prior notice.

5. Seller Security

Sellers must also:

  • Ship products promptly and keep proof of dispatch.
  • Never engage in fake sales, false advertising, or listing counterfeit products.
  • Maintain high-quality standards to reduce disputes and returns.

Violation of these guidelines can result in the withholding of payments or termination of the seller account.

6. Reporting Suspicious Activities

If you encounter or suspect any fraud, scams, phishing emails, or suspicious behavior on Lokbuy:

  • Report it immediately by contacting our support team.
  • Provide details like order number, user details (if applicable), and screenshots or evidence when possible.

Our team will investigate and take action as required.

7. Policy Updates

We may update this Anti-Fraud and Security Policy at any time to strengthen our defenses and address emerging threats.
Users will be informed about major changes via email or platform notifications.

Contact Information

For reporting fraud or for any security-related concerns, you can reach us at:

PRIMECREW SERVICES PRIVATE LIMITED
1st Floor, Block No. 1, A Wing, Dixit Apartment,
Mahim Road, Palghar, Maharashtra – 401404
Phone: +91-9211418164
Email: primecrewpvtltd@gmail.com
Email: info@lokbuy.co