Privacy Policy

At Lokbuy, operated by PRIMECREW SERVICES PRIVATE LIMITED, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you use our website and services.

By using Lokbuy, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of personal information:

  • Personal Identification Information: Name, email address, phone number, shipping address.
  • Account Information: Usernames, passwords, order history.
  • Payment Information: Credit card details, payment method information.
  • Usage Information: How you interact with our website (e.g., browsing behavior, device information).

2. How We Use Your Information

Your personal information may be used for the following purposes:

  • To process orders and deliver products to you.
  • To provide customer support and respond to queries.
  • To improve your experience on our website (personalization).
  • To send promotional emails (with your consent) about new products, offers, and updates.
  • To maintain the security of our website and prevent fraud.

3. Data Retention Period

We retain your personal data for the necessary period to fulfill the purposes for which it was collected, including:

  • Order Information: Retained for up to 30 days after the order or cancellation.
  • Account Information: Retained for as long as your account remains active or as required by law.

Once the data is no longer needed, it will be securely deleted or anonymized.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your data with:

  • Vendors/Service Providers: For order fulfillment, payment processing, and customer support.
  • Legal Authorities: If required by law, or to protect our rights and property.

5. Security of Your Information

We use industry-standard security measures to protect your personal information. This includes encryption, secure payment gateways, and restricted access to sensitive data.
However, no method of online transmission or electronic storage is 100% secure, and while we strive to protect your personal data, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

Lokbuy uses cookies and other tracking technologies to enhance your experience on our website. For more details, please refer to our Cookie Policy.

7. Your Rights Regarding Personal Data

You have the right to:

  • Access: Request access to your personal data we hold.
  • Correction: Request correction or updates to inaccurate or incomplete data.
  • Deletion: Request deletion of your personal data, subject to applicable legal requirements.
  • Opt-Out of Marketing: You can unsubscribe from promotional emails at any time by following the “unsubscribe” link in emails or by contacting our customer support team.

For any data requests, please contact us at info@lokbuy.co.

8. Children’s Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected data from a child, please contact us immediately, and we will take appropriate action.

9. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices.
Any changes will be posted on this page, and the updated policy will include the date of the last revision.

Contact Information

If you have any questions or concerns about our privacy practices or wish to exercise your rights, please contact us:

PRIMECREW SERVICES PRIVATE LIMITED
B/326, MASTER MIND, 4 ROYAL PALMS, UNIT NO. 26, Aareymilk Colony, Mumbai, Goregaon East,400065
Phone: +91-9211418164
Email: primecrewpvtltd@gmail.com
Email: info@lokbuy.co