Shipping Policy

At Lokbuy, operated by PRIMECREW SERVICES PRIVATE LIMITED, we strive to ensure that your shopping experience is smooth, reliable, and timely.
This Shipping Policy explains our shipping procedures, including delivery timeframes, charges, and more.

1. Shipping Areas

  • We currently offer national shipping across India.
  • Certain areas may have limited service or extended delivery times, depending on the shipping provider.

2. Shipping Charges

  • Free Shipping: We offer free shipping on select orders and during promotional events.
  • Standard Shipping Fees: Shipping charges vary depending on the weight, size of the product, and delivery location. The shipping cost will be displayed during checkout before you finalize your order. Note: Additional charges may apply in remote areas.

3. Delivery Time

  • Processing Time: Orders are processed and shipped within 2–4 business days after payment confirmation.
  • Estimated Delivery Time:
    • For metro cities: 3–7 business days.
    • For non-metro areas: 5–10 business days.
    Delivery times may vary based on product availability, shipping partner performance, and your location.

4. Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS.
You can track your order status directly on the shipping provider’s website or by logging into your Lokbuy account.

5. Shipping Delays

While we aim to deliver your order within the estimated time frame, there may be occasional delays due to:

  • High demand or sale periods.
  • Unexpected issues with the shipping carrier (weather, logistics, etc.).
  • Delays due to customs (for out-of-area deliveries).

If there is a significant delay, we will notify you and provide an updated delivery estimate.

6. Shipping Restrictions

  • We are unable to deliver to P.O. Boxes, military addresses, or international destinations outside India.
  • Some items may be restricted or unavailable for certain locations. If this applies to your order, you will be notified and offered a solution.

7. Order Issues and Damages

  • If your order is damaged, defective, or not what you ordered, please contact our Customer Support team immediately at info@lokbuy.co for assistance.
  • You may be required to provide photos of the damaged goods for us to investigate the issue.
  • We will offer a solution, including a return, exchange, or refund, depending on the situation.

8. Change of Shipping Address

  • If you need to change the shipping address after placing the order, please contact us as soon as possible.
  • We can only modify the shipping address before the order is dispatched. After that, we cannot make any changes to the address.

9. Order Refusals

  • If you refuse to accept the delivery or if it’s returned to us due to incorrect information, you will be responsible for any additional shipping charges. Note: Refunds for refused orders will be subject to our Refund and Cancellation Policy.

10. Policy Updates

We may update this Shipping Policy from time to time.
All updates will be effective immediately and published on Lokbuy.

Contact Information

For any shipping-related queries or concerns, feel free to reach out to us:

PRIMECREW SERVICES PRIVATE LIMITED
B/326, MASTER MIND, 4 ROYAL PALMS, UNIT NO. 26, Aareymilk Colony, Mumbai, Goregaon East,400065
Phone: +91-9211418164
Email: primecrewpvtltd@gmail.com
Email: info@lokbuy.co